:root{--primary-color: #6366f1;--primary-hover: #5558e6;--secondary-color: #64748b;--success-color: #22c55e;--warning-color: #f59e0b;--danger-color: #ef4444;--info-color: #3b82f6;--bg-primary: #0f172a;--bg-secondary: #1e293b;--bg-card: #1e293b;--bg-hover: #334155;--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--border-color: #334155;--border-radius: 8px;--border-radius-lg: 12px;--sidebar-width: 260px;--header-height: 64px;--shadow-sm: 0 1px 2px 0 rgb(0 0 0 / .05);--shadow: 0 4px 6px -1px rgb(0 0 0 / .1);--shadow-lg: 0 10px 15px -3px rgb(0 0 0 / .1);--transition: all .2s ease}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);line-height:1.6}a{color:var(--primary-color);text-decoration:none;transition:var(--transition)}a:hover{color:var(--primary-hover)}.app-container{display:flex;min-height:100vh}.loading-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;font-size:1.5rem;color:var(--text-secondary)}.sidebar{position:fixed;left:0;top:0;width:var(--sidebar-width);height:100vh;background-color:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;z-index:100}.logo{padding:20px;display:flex;align-items:center;gap:12px;font-size:1.25rem;font-weight:700;color:var(--text-primary);border-bottom:1px solid var(--border-color)}.logo i{font-size:1.5rem;color:var(--primary-color)}.nav-menu{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:4px}.nav-item{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:var(--border-radius);color:var(--text-secondary);font-weight:500;transition:var(--transition)}.nav-item:hover{background-color:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background-color:var(--primary-color);color:#fff}.nav-item i{width:20px;text-align:center}.sidebar-footer{padding:16px;border-top:1px solid var(--border-color)}.user-info{display:flex;align-items:center;gap:8px;margin-bottom:12px;font-size:.875rem}.user-role{padding:2px 8px;border-radius:4px;font-size:.75rem;font-weight:600;text-transform:uppercase}.user-role.superadmin{background-color:#ef444433;color:var(--danger-color)}.user-role.admin{background-color:#3b82f633;color:var(--info-color)}.user-role.operator{background-color:#22c55e33;color:var(--success-color)}.btn-logout{width:100%;margin-bottom:12px}.status-indicator{display:flex;align-items:center;gap:8px;font-size:.875rem;color:var(--text-secondary)}.status-dot{width:8px;height:8px;border-radius:50%;background-color:var(--warning-color)}.status-dot.online{background-color:var(--success-color)}.status-dot.offline{background-color:var(--danger-color)}.main-content{margin-left:var(--sidebar-width);flex:1;display:flex;flex-direction:column}.header{position:sticky;top:0;height:var(--header-height);background-color:var(--bg-secondary);border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:50}.header-title h1{font-size:1.5rem;font-weight:600}.header-actions{display:flex;align-items:center;gap:12px}.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;border:none;border-radius:var(--border-radius);font-size:.875rem;font-weight:500;cursor:pointer;transition:var(--transition)}.btn-primary{background-color:var(--primary-color);color:#fff}.btn-primary:hover{background-color:var(--primary-hover)}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.btn-secondary{background-color:var(--bg-hover);color:var(--text-primary)}.btn-secondary:hover{background-color:var(--secondary-color)}.btn-icon{width:40px;height:40px;padding:0;display:flex;align-items:center;justify-content:center;background-color:var(--bg-hover);color:var(--text-secondary);border-radius:var(--border-radius)}.btn-icon:hover{color:var(--text-primary)}.btn-icon.btn-sm{width:32px;height:32px}.btn-danger{background-color:var(--danger-color);color:#fff}.btn-danger:hover{background-color:#dc2626}.btn-full{width:100%;justify-content:center}.btn-sm{padding:6px 12px;font-size:.75rem}.content-section{display:none;padding:24px}.content-section.active{display:block}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px}.stat-card{background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-lg);padding:20px;display:flex;align-items:center;gap:16px}.stat-icon{width:48px;height:48px;border-radius:var(--border-radius);display:flex;align-items:center;justify-content:center;font-size:1.25rem}.stat-icon.pending{background-color:#f59e0b33;color:var(--warning-color)}.stat-icon.active{background-color:#6366f133;color:var(--primary-color)}.stat-icon.completed{background-color:#22c55e33;color:var(--success-color)}.stat-icon.failed{background-color:#ef444433;color:var(--danger-color)}.stat-info h3{font-size:1.75rem;font-weight:700}.stat-info p{color:var(--text-secondary);font-size:.875rem}.dashboard-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(400px,1fr));gap:24px}.card{background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-lg);overflow:hidden}.card-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.card-header h2{font-size:1rem;font-weight:600}.card-content{padding:20px}.view-all{font-size:.875rem;color:var(--primary-color)}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:12px;text-align:left;border-bottom:1px solid var(--border-color)}.data-table th{font-weight:600;color:var(--text-secondary);font-size:.75rem;text-transform:uppercase;letter-spacing:.05em}.data-table tbody tr:hover{background-color:var(--bg-hover)}.data-table code{background-color:var(--bg-hover);padding:2px 6px;border-radius:4px;font-size:.75rem}.full-width{width:100%}.status-badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:20px;font-size:.75rem;font-weight:500}.status-badge.pending,.status-badge.initiating{background-color:#f59e0b33;color:var(--warning-color)}.status-badge.ringing,.status-badge.in_progress{background-color:#3b82f633;color:var(--info-color)}.status-badge.completed,.status-badge.delivered{background-color:#22c55e33;color:var(--success-color)}.status-badge.failed,.status-badge.no_answer,.status-badge.busy{background-color:#ef444433;color:var(--danger-color)}.empty-state{text-align:center;padding:40px 20px;color:var(--text-muted)}.empty-state i{font-size:2rem;margin-bottom:12px;display:block}.delivery-list{display:flex;flex-direction:column;gap:12px}.delivery-item{display:flex;align-items:center;justify-content:space-between;padding:12px;background-color:var(--bg-hover);border-radius:var(--border-radius)}.delivery-info{display:flex;align-items:center;gap:12px}.delivery-icon{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.875rem}.delivery-icon.success{background-color:#22c55e33;color:var(--success-color)}.delivery-icon.failed{background-color:#ef444433;color:var(--danger-color)}.delivery-details h4{font-size:.875rem;font-weight:500}.delivery-details p{font-size:.75rem;color:var(--text-muted)}.form-card{max-width:800px}.form-group{margin-bottom:16px}.form-group label{display:block;margin-bottom:6px;font-weight:500;font-size:.875rem}.form-group input,.form-group textarea,.form-group select{width:100%;padding:10px 12px;background-color:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--border-radius);color:var(--text-primary);font-size:.875rem;transition:var(--transition)}.form-group input:focus,.form-group textarea:focus,.form-group select:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px #6366f133}.form-group small{display:block;margin-top:4px;font-size:.75rem;color:var(--text-muted)}.form-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px}.form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px;padding-top:16px;border-top:1px solid var(--border-color)}.filter-controls{display:flex;gap:8px}.filter-controls select{padding:8px 12px;background-color:var(--bg-hover);border:1px solid var(--border-color);border-radius:var(--border-radius);color:var(--text-primary);font-size:.875rem}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:100%;max-width:400px;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--border-radius-lg);padding:32px}.login-header{text-align:center;margin-bottom:32px}.login-header i{font-size:3rem;color:var(--primary-color);margin-bottom:16px}.login-header h1{font-size:1.5rem;margin-bottom:8px}.login-header p{color:var(--text-secondary)}.login-footer{margin-top:24px;padding-top:16px;border-top:1px solid var(--border-color);text-align:center;font-size:.75rem;color:var(--text-muted)}.error-message{background-color:#ef44441a;border:1px solid var(--danger-color);color:var(--danger-color);padding:12px;border-radius:var(--border-radius);margin-top:16px;text-align:center}.modal{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#00000080;display:none;align-items:center;justify-content:center;z-index:1000;padding:20px}.modal.active{display:flex}.modal-content{background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--border-radius-lg);width:100%;max-width:600px;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-color)}.modal-header h2{font-size:1.125rem}.modal-close{background:none;border:none;color:var(--text-secondary);font-size:1.5rem;cursor:pointer;padding:0;line-height:1}.modal-close:hover{color:var(--text-primary)}.modal-body{padding:20px}.detail-section{margin-bottom:24px}.detail-section h3{font-size:.875rem;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:12px}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.detail-item{background-color:var(--bg-hover);padding:12px;border-radius:var(--border-radius)}.detail-item label{display:block;font-size:.75rem;color:var(--text-muted);margin-bottom:4px}.detail-item span{font-size:.875rem}.transcript-box{background-color:var(--bg-primary);padding:16px;border-radius:var(--border-radius);font-size:.875rem;line-height:1.6;max-height:200px;overflow-y:auto;white-space:pre-wrap}.toast-container{position:fixed;bottom:20px;right:20px;display:flex;flex-direction:column;gap:8px;z-index:2000}.toast{display:flex;align-items:center;gap:12px;padding:12px 20px;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--border-radius);box-shadow:var(--shadow-lg);animation:slideIn .3s ease}.toast.success{border-color:var(--success-color)}.toast.success i{color:var(--success-color)}.toast.error{border-color:var(--danger-color)}.toast.error i{color:var(--danger-color)}.toast.info i{color:var(--info-color)}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.action-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:6px;border-radius:4px;transition:var(--transition)}.action-btn:hover{background-color:var(--bg-hover);color:var(--text-primary)}.action-btn.cancel:hover{color:var(--danger-color)}.action-buttons{display:flex;gap:4px}.upload-area{border:2px dashed var(--border-color);border-radius:var(--border-radius-lg);padding:40px;text-align:center;cursor:pointer;transition:var(--transition)}.upload-area:hover{border-color:var(--primary-color);background-color:#6366f10d}.upload-area i{font-size:3rem;color:var(--text-muted);margin-bottom:12px}.upload-area p{color:var(--text-secondary)}.upload-area .text-muted{color:var(--text-muted);font-size:.875rem}.file-info-card{display:flex;align-items:center;gap:12px;padding:16px;background-color:var(--bg-hover);border-radius:var(--border-radius)}.file-info-card i{font-size:1.5rem;color:var(--success-color)}.progress-container{display:flex;align-items:center;gap:8px}.progress-bar{flex:1;height:8px;background-color:var(--bg-hover);border-radius:4px;overflow:hidden}.progress-fill{height:100%;background-color:var(--primary-color);transition:width .3s ease}.progress-bar.success .progress-fill{background-color:var(--success-color)}.progress-text{font-size:.75rem;color:var(--text-muted);min-width:35px}.csv-requirements{margin-top:24px;padding:16px;background-color:var(--bg-hover);border-radius:var(--border-radius)}.csv-requirements h4{margin-bottom:12px;font-size:.875rem}.csv-requirements ul{list-style:none;font-size:.875rem}.csv-requirements li{margin-bottom:8px;color:var(--text-secondary)}.csv-requirements strong{color:var(--text-primary)}.batch-status{display:inline-flex;align-items:center;gap:6px}.info-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.info-item{background-color:var(--bg-hover);padding:12px;border-radius:var(--border-radius)}.info-item label{display:block;font-size:.75rem;color:var(--text-muted);margin-bottom:4px}.info-item span{font-size:.875rem}.spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-radius:50%;border-top-color:#fff;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.hidden{display:none!important}@media (max-width: 768px){.sidebar{transform:translate(-100%)}.main-content{margin-left:0}.dashboard-grid,.form-row,.detail-grid{grid-template-columns:1fr}}